Pay Rate: $16/hr

Shift:

9AM – 6PM & 11AM – 8PM (must be willing to work weekends as needed)

Job Description:

As a Customer Service Rep II, you will ensure that we deliver on our promise of outstanding service. You’ll work with customers, business partners and drivers to make sure we are meeting our commitments and delighting our customers at every step of the experience. To succeed in this role, you’ll need to be extraordinary at multitasking and delivering solutions that move multiple projects forward toward completion.

Day-to-Day:

• Delivery driver dispatching
• Assist customers and business partners via telephone and email
• Diagnose, evaluate, and resolve problems or issues
• Handle customer complaints in a calm, professional manner
• Monitor progress of delivery route completion
• Data Entry and daily reports

Requirements:

• 1 year of experience in a customer service role within a call center, answering and responding to customers, resolving problems and issues.
• Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint.
• Intermediate Computer skills

Plusses:

• High school diploma or equivalent
• Experience with Microsoft Office and other business-related applications
• Experience in a call center environment
• Bilingual English/Spanish
• Strong customer service skills with the drive to resolve issues
• Solid ability to multitask with exceptional organizational skills
• Ability to thrive under pressure while delivering solutions that exceed customer expectations.