STAND 8 provides end to end IT solutions to enterprise partners across the United States and with offices in LA, Atlanta, New York, Raleigh, and more.
We are seeking a motivated and detail-oriented Network Surveillance Engineer to join our team and support our 24/7 Network Operations Center. The ideal candidate will possess strong technical skills, a proactive approach to troubleshooting, and a commitment to ensuring network reliability. If you thrive in fast-paced environments and have a passion for advanced telecommunications, this role is for you.
Responsibilities
- Document incidents in the ServiceNow ticketing system and manage escalation processes as needed.
- Engage and escalate issues with Network Surveillance Engineer II team members for critical/time-sensitive support and resolution.
- Enter and update trouble tickets with technical details; schedule and coordinate further troubleshooting.
- Support site monitoring and health checks following maintenance activities.
- Provide first-level operational engineering support to detect incidents and troubleshoot problems.
- Review network logs to discern state changes in network equipment.
- Manage fix bridges on large-scale and/or high-severity issues involving multiple teams/participants, including executive-level communication.
- Perform other ancillary activities as requested.
- Monitor RAN EMS and observability tools, ensuring end-to-end incident management.
- Identify and log incidents in the ServiceNow ticketing tool, providing impact assessments.
- Facilitate market chat groups, initial troubleshooting, and ongoing support.
- Conduct post-maintenance site monitoring and health checks.
- Manage the incident process, prioritizing and escalating as necessary.
- Collaborate with internal and external teams for critical support and resolution.
- Drive customer complaint resolutions within SLA parameters.
- Maintain and optimize incident ticket management and technical details.
- Ensure high national-level availability and adherence to assurance KPIs and SLAs.
- Oversee internal, external, and customer escalations, ensuring timely resolution.
Requirements
- Bachelor's or Master's degree or equivalent experience.
- 3-5 years of telecom/wireless experience.
- Experience in 4G/5G NOC shift management and troubleshooting.
- Knowledge of 5G functional components: Core, RAN, Network, Transport, PaaS, and gNB configurations.
- Strong problem-solving skills and ability to work under pressure.
- Detail-oriented with excellent organizational and prioritization skills.
- Self-motivated and capable of working with minimal supervision.
- Flexible, analytical thinker with a proactive mindset.
Additional Details
The base range for this contract position is $52 - $62/per hour, depending on experience.
Our pay ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hires of this position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Qualified applicants with arrest or conviction records will be considered
Benefits
- Medical coverage and Health Savings Account (HSA) through Anthem
- Dental/Vision/Various Ancillary coverages through Unum
- 401(k) retirement savings plan
- Company-paid Employee Assistance Program (EAP)
- Discount programs through ADP WorkforceNow
About Us
STAND 8 provides end-to-end IT solutions to enterprise partners across the United States and globally with offices in Los Angeles, Atlanta, New York, Mexico, Japan, India, and more. STAND 8 focuses on the "bleeding edge" of technology and leverages automation, process, marketing, and over fifteen years of success and growth to provide a world-class experience for our customers, partners, and employees.
Our mission is to impact the world positively by creating success through PEOPLE, PROCESS, and TECHNOLOGY.
Check out more at and reach out today to explore opportunities to grow together!