Summary:

The Retail Operations Support Manager is responsible for supporting the efforts of the Retail General Manager who directs the activities of our retail bakery stores. This individual will help provide required support focused in these areas: Sales and Marketing, Operations and Quality, Process Documentation and Training, Financial Analysis, Administrative, and Technology. The Retail Operations Support Manager is accountable for helping us maintain the O&H Danish Bakery standards of high-quality product and service levels in compliance with state, federal and local regulations. The Retail Operations Support Manager utilizes strong organizational, project based, analytical, collaborative approaches with all existing focus areas on the continuous improvement journey as we look to develop the processes, standards and scorecards that support O & H’s mission, vision and value statements.

Essential Duties and Responsibilities Include the following:

• Sales & Marketing
• Operations
• Finance
• Technology
• Administrative / People

Education and Experience Needed:

• College Degree or related work experience or 5-10 years experience in the food/beverage, culinary, or retail industry
• Significant experience in retail management/operations/merchandising and analytics thereof
• 3+ years of experience in a management position
• SERV safe Certification a plus
• Multi-unit/Franchise experience a plus

Knowledge and Skills Needed:

• Acting with Service and Integrity
• Inspiring/Fostering Teamwork – Building Teams
• Ability to handle pressure with poise and finesse
• Positive attitude, outgoing, friendly personality
• Strong Leadership, Organizational, Coaching, and Development skills
• Project Management & Presentational Skills
• Financial Knowledge & Business Acumen
• Store Merchandising and Product Presentation
• Master Planner/Administrative & Organizational Skills

O&H Danish Bakery, strives to make working for the company a great experience. They offer a wide array of employee benefits to full time employees including Health Insurance, a 401k matching program, Paid Time Off, Paid Volunteer Hours and a 20% discount on bakery purchases.