NYC Health + Hospitals/Gouverneur is a 295-bed Skilled Nursing Facility (SNF) with a 5-Star CMS Quality Rating located in Manhattan's Lower East Side neighborhood. Gouverneur offers enhanced, cutting edge healthcare services in a state-of-the-art space. It provides 24-hour care for individuals in need of sub-acute care, long-term care or hospice care which include services like physical therapy, occupational therapy, speech and vocational rehabilitation. Gouverneur is an academic affiliate of NYU School of Medicine and Rusk Institute of Rehabilitation Medicine.
From more than 600 Nursing Homes, Gouverneur ranks #7 in Newsweek's Best Nursing Homes in New York2024; and also received high-performance ratings for Long-term Care and Short-term Rehabilitation from U.S. News & World Report's Best Nursing Homes in America 2024.
At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.
Job Description
Under general direction, with latitude for independent initiative and judgement, plans and directs the day-to-day operations of the client navigator environment. In addition to performing the tasks of Assignment Level I at a more difficult and responsible level, performs the following:
1. Supervise, plan, coordinate, monitor and train staff.
2. Troubleshoot problems with clients, traffic flow and computers.
3. Disseminate information to staff.
4. Prepare reports, analyze data and recommend changes to enhance client relations and flow fo traffic in facility.
5. Assist in the development and distribution of informational material.
6. Maintain listing of events, meetings and workshops.
7. Maybe responsible for updating the Admission, Discharge and Transfer (ADT) Report and the Alpha-In-House Census.
8. May review client information for accuracy.
9. May collect, evaluate and prepare reports.
Responsibilities
Assignment Level II
1. High School diploma or GED; and
2. Two (2) years of full-time customer service experience, including one (1) year of supervisory/administrative experience; and
3. Good written and oral English communication skills; and
4. Computer skills, including word processing, spread sheet and/or database software programs
If you wish to apply for this position, please apply online at EMPLOYMENT.NYCHHC.ORG by clicking the "Apply Now" button.