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The Opportunity
Description
We're looking for an Inbound Enrollment Specialist , working in Banking/Finance industry in Orlando, Florida, United States .
Company Overview:
Join our team as an Inbound Enrollment Specialist for a leading financial services program that manages private label credit cards for select retail stores. We pride ourselves on providing exceptional service to our customers.
Position Overview:
As an Inbound Enrollment Specialist , you will handle incoming calls from customers confirming the receipt of their credit cards and offering them the opportunity to enroll in a debt protection plan. You will be provided with a script that includes proven sales strategies to follow verbatim. Adhering to the script and meeting quality expectations is essential for your success and delivering excellent customer service.
Key Responsibilities:
- Handle inbound calls from customers regarding their credit card enrollment and debt protection plans.
- Engage customers with enthusiasm and provide a WOW experience on every call.
- Follow the provided script verbatim to ensure consistency and quality of service.
- Document customer interactions accurately and maintain strong attention to detail.
- Resolve customer inquiries and concerns with a relentless drive to own their problems.
Our Client PSG works with multiple clients for numerous Licensed Agent roles across the United States, Our Senior Licensed Agent Recruiters can help you find the right position, and will be there every step of the way to ensure your success! We take a look at your location, experience and preferences, and help match you with our best in industry clients! For client specific information, please reach out to a PSG Talent Acquisition Representative!
Experience Required for Your Success Qualifications: - Strong verbal, written, and listening skills.
- Excellent computer skills and the ability to navigate various software applications.
- Attention to detail and documentation skills.
- Previous sales experience is a plus, but not required.
What We Offer: - Competitive salary and benefits package.
- Comprehensive training and support.
- Opportunity to work in a dynamic and customer-focused environment.
If you are passionate about customer service and eager to make a positive impact, we want to hear from you! What Do You Think? Does your experience reflect what it takes to be successful in this role? Do the work and challenges get you excited about what's possible?