Join a dynamic and energetic team responsible for the continuous monitoring (24x7x365) of multiple SIT applications and responding to alerts and potential issues. The person should be willing and able to work various shifts to accommodate 24-hour coverage if needed. The person must be able to multitask and manage multiple systems individually or as part of a team. This work includes leveraging various automated and manual performance reporting monitors to determine if an issue exists and its severity, timely reporting of events and performance statistics, contacting the group responsible for the application and providing a recommendation for a resolution of the incident. A detailed record of all incidents and their resolutions shall be tracked for future evaluation and trending purposes.

This person may interact with project leads, project managers, implementation staff and development. The person may also collaborate with other analysts, infrastructure support personnel, and application support personnel. Consequently, this role requires excellent customer service, verbal and written communication skills and the ability to work closely with CBP to identify and resolve IT issues.

RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:

• Respond to alarms and events emitted from the application and take action to address them in a timely manner
• Identify gaps within the current monitoring infrastructure and create/enhance tools to address them
• Perform root cause analysis on events by utilizing logs, tools and available documentation
• Contribute to documentation to improve resolution time
• Assess the impact of potential client or platform-wide incidents and escalate to the appropriate teams
• Conduct proactive health checks for high priority clients on a regular interval, identifying and remediating issues discovered
• Work closely with the technical support team to improve the customer experience
• Work shifts that cover daytime, off-hours, and weekends (24x7x365)

REQUIRED SKILLS:

• B.Sc Degree in Computer Science or Engineering from a leading University
• Three or more years of experience in a NOC or application monitoring role
• Experience with logging/monitoring tools (Kibana, Grafana, Prometheus, Splunk)
• Familiarity with Linux and the command line interface
• A working understanding of web infrastructure (Web servers, load balancers, application servers)
• Effective written and verbal communication skills
• Ability to work the night shift on a regular basis

Nice To Have Skills:

• Experience with scripting/programming languages (Bash, Java, Python)
• Experience with front end web interfaces (HTML5, Javascript, CSS3)
• Cloud technologies (AWS, GCP, Azure)
• Web stack administration
• Database experience with Oracle and PL/SQL
• Networking experience

Paymentus is an equal opportunity employer. We value diversity and we are committed to providing equal treatment towards all applicants and employees as well as a work environment that is free of discrimination or harassment with regard to: race, ancestry, place of origin, color, ethnic religion, citizenship, creed, sex, sexual orientation, gender identification, gender expression, age, record of offences, marital status, family status, disability, veteran status, or any other classifications protected by applicable laws and legislations. Employment is decided on the basis of business needs, job requirements, and individual qualifications.

If you require assistance or special accommodation due to a disability or medical need, please inform us when selected for the recruitment process so that reasonable arrangements can be made.

We thank you for your application, but only those candidates selected for an interview will be contacted. This is a current opening.