Overview:   

We are focused on the design, development and operation of hospitality brands that, at their core, are about bringing people together. For us, great hospitality is about quality, elegance, style and fun. We exude a sense of joy in hosting, setting the stage for our guests to have exceptional experiences.  

This role directly supports the Server assisting with marking silverware and glassware as well as clearing. We offer a supportive working and learning environment that fosters growth and promotes excellence.  

Organizational Structure:   

The Server reports to the Floor Service Manager.

Required Experience & Qualifications:     

• Responsible for guiding the guests through the Coco’s at Colette dining experience.
• Graciously greeting and guiding guests as the main contact through their experience.
• Communicate with chefs and managers to ensure guest satisfaction.
• Work with a sense of urgency to properly manage time and resources.
• Must be knowledgeable of all menu items, preparations, and is able to describe every product and menu offering.
• Full awareness of allergens and potential substitutions.
• Knowledge of grape varietals, styles of wine, and can use knowledge to sell items and make educated suggestions to our guests regarding wine and beer pairings is preferred.
• Input all orders accurately into the point-of-sale system.  
• Deliver food and beverage items from kitchen to the guests by brand standards.
• Oversee service team to ensure steps of service, dining room maintenance, and guest satisfaction.
• Present an accurate guest check, accept payment, and quickly complete the transaction. Collecting the check before the guests leave. 
• Provide all appropriate paperwork such as signed guests receipts, manager voids, etc. at end of each shift.
• Handle any complaints with genuine concern and always elevate to manager. 
• Provide information to management to update guest’s profile in reservation system.
• Complete all opening, mid, and closing procedures, complete daily checklist and side work assignments.
• Maintain a gracious, pleasant and friendly attitude, while contributing to a teamwork-based work environment.

General Requirements:    

• Organized and high functioning when under pressure 
• Creative and ambitious team player with a self-starter attitude 
• Genuine, positive and engaging personality while demonstrating a passion for detail and a willingness to learn. 
• Sensitive and inclusive of all cultural and gender nuances 

Required Skills :

• Communication
• Work In a Fast-Paced Environment
• Standing for Long Periods of Time
• POS Systems
• Positive Attitude
• Service Procedures

Physical Requirements:  

• Must be able to stand for extended periods of time. 
• Must be able to handle items that weigh up to 50 lbs.