Overview

Responsible for the implementation and validation of tools, systems, services and procedures that achieve the goal of exceeding our guest's expectations by constantly improving Pollo Campero Restaurant Operations.

Requirements

• Bachelor's degree in Business, Food Science or Engineering
• Minimum 1 year experience in the Restaurant Operations; can reply upon experience to make sound judgments and accomplish goals
• Proficient in a variety of software systems, especially Microsoft Office (Word, Excel, Outlook, Power Point) and able to adapt to new systems easily
• Excellent written and verbal communication skills
• English/Spanish bilingual required.

Responsibilities

• Develops and updates of the Standard Operations Manual and any additional operational materials.
• Ensures successful implementation of company processes and programs by testing, documenting, and implementing according to plan.
• Responsible for the implementation of projects from the testing and creation of materials to the communication to the restaurants.
• Identify insights and trends through customer feedback in order to implement potential operational improvements.
• Research and validate new market technologies and equipment ensuring cost and process efficiencies.
• Provide continuous support to the restaurants with the adaptation and implementation of company programs, processes, and initiatives.
• Maintains a continuous improvement mentality by researching new studies and date in the market and proposing recommendations for improvements.