Senior Manager, Learning System Implementation and Operations

W2 Contract

Location: Redwood City, CA - Hybrid Role

Job Summary:

As a Senior Manager, you will support the design, build, implementation, and setup of Workday LMS and LinkedIn Learning systems to develop the best possible system setup that supports our mission and core values. You will partner with our external Workday Implementation Consulting team and internal Implementation Workstream to set up system features in a cohesive and connected way across Workday HRIS, LMS, and LinkedIn Learning. You will establish yourself as an LMS and LinkedIn Learning key subject matter expert and train business COEs, sub-administrators, and end users on the skills and knowledge needed to navigate the systems. You will continuously find opportunities to improve and scale system capabilities in alignment with growing business needs.

Duties and Responsibilities:

• Collaborate with stakeholders as a subject matter expert (SME) to analyze, develop, configure, optimize, and manage Workday LMS and LinkedIn Learning processes with features such as user accounts, roles, and permissions within the system, including sub-admin access.
• Partner with cross-functional teams to develop and present scalable LMS/LinkedIn Learning solutions that support the evolving business needs of our fast-growing organization.
• Establish a regular exchange cadence with LMS and LinkedIn Learning vendors to learn about new features and system changes and to ensure that systems are compliant with company system security standards and security controls are in place.
• Perform system upgrades, troubleshoot and resolve technical issues, and provide timely resolution to ensure uninterrupted system access.
• Create, edit, organize, upload, and maintain training items (SCORM/WBT and VLT), including videos, assessments, curriculums, libraries, and assignment profiles.
• Curate and maintain Learning Paths, leveraging specific and external content such as LinkedIn Learning.
• Create and manage reports, including automated reports for Business COEs.
• Establish cadences to distribute reports to appropriate stakeholders.
• Audit data discrepancies between multiple HR systems and correct data in Workday Learning and LinkedIn Learning.
• Educate our HR/L&D teams and cross-functional partners on the systems, including core LMS and LinkedIn Learning modules, system changes, and future enhancements.
• Teach training sub-admins how to create, edit, organize, upload, and maintain training items and how to run, save, and/or schedule reports.
• Provide LMS and LinkedIn Learning product capability consultation for content teams.
• Create and maintain training procedure manuals and guides.
• Communicate system changes and updates promptly to impacted parties and process owners.

Requirements and Qualifications:

• Bachelor's degree
• 4-6+ years of hands-on Workday and LinkedIn Learning system configuration and system implementation and process setup experience
• Experience with course designs and learning content authoring tools like Adobe Captivate, Articulate 360, and Camtasia
• Strong, professional written and verbal communication skills with a highly collaborative approach
• Able to work strategically to manage competing priorities and projects and support effective decision-making
• Experience developing training plans and materials to enable others on system usage and work with stakeholders at all levels
• Experience with loading connectors, importing tools, VLS integrations, OTC integrations, API integrations, editing and managing notifications, and updating security roles and domains
• Experience with deploying regular updates to large-scale enterprise audiences
• Working experience with incident management tools

Preferred Qualifications:

• Experience implementing LinkedIn Learning and Workday and developing launch training plans is preferred.
• Experience building content and learning paths customized to competency framework and learning needs.
• Implementation and knowledge of APIs, including integration with third-party training providers (i.e., GxP platforms like Veeva, Emtrain, ComplianceWire, and KnowB4), is a plus.

Desired Skills and Experience

LMS, Workday LMS, LinkedIn Learning, Adobe Captivate, Articulate 360, Camtasia, training, learning paths, system administration, learning paths, competency framework, VLS integration, OTC integration, API integration

Bayside Solutions, Inc. is not able to sponsor any candidates at this time. Additionally, candidates for this position must qualify as a W2 candidate.

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