We are seeking an experienced business systems analyst to join our growing organization in the automotive claim services and repair industry. In this position, you will work with management and end users to analyze and document existing systems for improvement, recommend new system processes, and keep detailed reports of all structural and process changes. You must follow best practices and align with company goals while creating better procedures and solutions to increase performance and revenue.

This position requires strong technical expertise, excellent communication skills, and the ability to work both independently and as part of a team.

Duties and Responsibilities:

• Ability to build business cases
• Document company systems and current processes
• Compile objectives for improving and streamlining company procedures
• Analyze company software and hardware uses and needs
• Track company systems progress and report on progress
• Develop procedures to improve existing systems
• Research and compare hardware and software needs to make recommendations for the company
• Advise on best practices
• Plan and implement supportive business solutions
• Document and create reports on systems effectiveness
• Recommend new system developments
• Analyze relevant data
• Translate data for presentation to other team members
• Enhance company business performance
• Create a guide to system updates
• Present key information to IT teams for improvements
• Estimate and establish costs of upgrades and improvements
• Address issues of existing systems
• Compile, write, and distribute system process specifications

Requirements and Qualifications:

• Bachelor's degree in business, computer science, or IT-related field
• Minimum of 3+ years of previous experience in business systems analyst
• Expert level proficient computer skills, including Microsoft Visio, Office Suite (Word, PowerPoint, Outlook, and Excel); programs including GenerativeAI (Co-Pilot, Genesis, or ChatGPT), etc. or other business process software
• Able to analyze system records and translate data
• Knowledge of business case, requirement gathering, and documentation best practices
• Excellent interpersonal skills and solid communication with all levels of management and field personnel
• Able to multitask, prioritize, and manage time efficiently
• Self-motivated and self-directed
• Property/Automotive damage claims experience a plus
• Salesforce and customer journey software experience preferred

Job Type: Full-time, In office

Salary: Starting Salary $60K

Benefits:

• Employer Paid Medical Coverage
• Dental
• Vision
• 401k with Match
• PTO/Sick Time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance