Hello,

I hope this message finds you well. I am reaching out to discuss a potential opportunity with one of my clients that I believe aligns with your skills and experience. Please find the job description below for your reference.

If you are available and interested, kindly let me know at your earliest convenience so I can represent your profile to my client. Additionally, feel free to share an updated copy of your resume.

Looking forward to hearing from you!

Role: Genesys SME

Location: Louisville, KY/Boston, MA (Hybrid 3 Days/Week)

Project Type: Contract

Job description:

Genesys SME:

• Looking for candidates with skills related to Genesys features for user journey analysis, Genesys migration, voice bots, omni channel, intelligent routing and some coding experience.

Project Background:

• Need a Genesys Functional SME to help guide our implementation of Genesys Features and Functions having real world experience within a call center. Example - IVR, Skill Based Routing, Call Back Queuing, Agent Desktop, etc.

Profile Specification:

• Experience in Genesys CX functionality and features with real world experience optimizing IVR, skill-based routing, Queue management and agent desktop integration
• Strong Analytical skills with ability to analyze data, identify trends, and develop effective solutions using intent analyzer and other tools and techniques
• Knowledge of latest Genesys features to create future ready solutions with a practical value driven approach
• Ability to create omni-channel experience in integration with multiple digital channels
• Good understanding of telephony, enterprise, and data integration, IVR flow design, optimization and implementation of effective knowledge management and self-service features
• Collaborate with cross functional team for creating optimal solution and development