Who We Are:
Shepherd is the fastest-growing veterinary practice management software in the U.S. We're on a mission to simplify running a veterinary practice, empowering vets and their teams so that they can rekindle their joy of practicing veterinary medicine. Our success story is a testament to a powerful combination: a stellar product, exceptional people, and an unwavering commitment to our unique culture.
Position:
Account Manager for the world’s greatest veterinary Practice Management Solution (Shepherd).
Your Mission:
We are seeking a skilled and proactive IT Specialist to join our team. In this role, you will be responsible for managing and maintaining our company's hardware and software infrastructure, ensuring smooth operation of systems and environments. You will play a critical role in optimizing our IT resources and ensuring they meet the needs of our growing team. This position requires a hands-on problem solver who can balance day-to-day IT needs with strategic improvements to enhance overall efficiency
What you will do:
- Purchasing, configuring, and maintaining hardware and software for the organization.
- Managing and supporting various IT systems and environments across Synergy Pet Group & Shepherd.
- Assisting employees with troubleshooting hardware and software issues.
- Providing occasional IT support to end customers, specifically related to our software.
What we are looking for:
- Proficiency in troubleshooting hardware, software, and network issues.
- Familiarity with system administration tools and software.
- Understanding of cybersecurity principles and best practices.
- Knowledge of Active Directory, DNS, DHCP, and other network protocols.
- Ability to communicate technical concepts to a non-technical audience
What we offer you:
- Competitive salary and benefits
- A multifaceted job with a high degree of responsibility, autonomy, and opportunity.
- A modern work environment with a dedicated and motivated team
- A work environment built on collaboration, flexibility, and respect