JESCO is a premier dealer of heavy construction equipment and technology in the Northeast and Mid-Atlantic regions. We proudly represent John Deere, Wirtgen, Kleeman, Vögele, Hamm, Ditch Witch, Magni, Topcon, and many more products for purchase, rental, parts, and service. Family-owned and operated for more than 50 years, we are hiring to grow our award-winning company of over 350 employees.

Why JESCO? JESCO offers comprehensive benefits after 30 days of full time employment, along with competitive pay and career advancement. Play an integral role in the daily operations as a Parts Advisor and enjoy on the job training with ample growth and development opportunities. Start an exciting career with JESCO today and be part of the Down to Earth Equipment People!

The IT Specialist provides end-user support and troubleshooting for corporate and home office personnel. This person is responsible for the day-to-day maintenance of the local area network hardware, as well as Microsoft Software, E-mail, IP Phones, Cell Phones, Server, and firewall administration. This person will work with the IT manager on the implementation of new technologies. They will also play a role in coordinating field installations and upgrade initiatives. This would include assisting the IT Manager in facilitating field activities such as upgrading systems with the latest versions of software, the rollout of new hardware and training.

Essential Functions:

• Able to respond in timely fashion to end-user needs and concerns relating to computer business applications (DMS, Fax, Intranet, etc.) and general systems issues (Microsoft Office, E-mail, printing, etc.).
• The IT analyst will orient technical resources working onsite, providing these vendors with all the information needed to assist in supporting the end-users.
• First line support for all software including Microsoft Office, Microsoft Windows, Microsoft Servers, Exchange Server, and Outlook Mail Client.
• First line support for all hardware including HP's, IBM's, Apple’s Servers, Monitors, Printers, Access Points, Routers and Switches.
• Identifies diagnosis, and resolves technical problems, problem escalation and solution tracking.
• Day to day maintenance of network servers (backups, administration, hardware maintenance)
• Utilizes interpersonal and communication skills as an IT professional to train, instruct and educate groups and individuals in a team environment.
• Works with IT Manager in designing technical systems and architecture.
• Handles multiple project responsibilities simultaneously, to prioritize work and resolve technical emergencies as they may occur.
• Able to perform Virus removal and repair.

Requirements

• Networking and Telecommunications (Data)
• Routers, Hubs, Switches, Wireless and Patch Panels
• Understanding of TCP/IP, LAN/WLAN, and WAN/WWAN
• Internet Connectivity, VPN, SMTP, HTTPS, SFTP, SSH
• Microsoft Windows
• Microsoft Office365
• Windows Server Deployment
• Windows Patch Management
• Active Directory
• Azure AD (EntraID)
• Group Policy/Azure Policy
• Exchange Server On-prem/Online
• Mobile Device Management (AirWatch/Intune)
• IP/VOIP Phones
• PowerShell/Batch Scripting
• Internet Connectivity, SMPT, HTTP, FTP
• Firewalls –(NGFW Preferred)
• Apple Laptops, Desktops, I-Phones, I-Pads and I-Mac’s
• IP Phones

Education and Experience Guidelines

• Strong technical and problem-solving skills, and the ability to work independently
• Strong written and verbal communication skills
• Excellent interpersonal skills with experience dealing with a diverse workforce
• Ability to effectively manage multiple tasks and activities simultaneously
• Ability to develop, delegate and motivate others including direct and indirect reports
• Highly proficient computer skills in Microsoft Office Suite - Word, Excel, PowerPoint, Outlook, and some knowledge in database systems
• Innate ability to learn new software, such as company Intranet and business systems
• Excellent organizational skills
• Ability to create and maintain Technical Documentation
• Ability to travel to remote locations when onsite support is required (MA, NY, NJ, DE, MD)

Competencies

• High technical ability
• Team Player
• Decisive
• Multi-tasking
• Ability to collaborate with other departments

Education/Experience

• Minimum bachelor's degree in computer science, technical certifications (A+, Network+), or equivalent industry experience (3+ years)
• Minimum 3+ years technical support/help desk experience
• Minimum 2+ years MS Windows server experience required
• Strong understanding of Networking and IT Architecture
• Web server experience preferred but not required
• API knowledge preferred but not required
• Intermediate programming knowledge (code structure/logic) preferred but not required

We are an equal opportunity employer and prohibit discrimination and harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.