Hi,

Good Afternoon,

Hope you are doing well.

Please let me know if you are interested in this position.

Role : Desktop Support Role.

Location : Atlanta - Georgia - USA

Job description

Installation and configure Windows 1011 on Desktop Laptop

Configuration of operating system Language packs If any

Configuration of outlook profile MS Teams and OneDrive

Install and configure Office application with other Line of Business Applications

Ensure the user profile data is backed up

Configure of IE settings network and printer drives Also check group policies are applied

Configuration of printer

Drive mapping to NeworkShared

Handson experience with Windows and Knowledge in Mac OS environments is added advantage

Diagnoses and resolving software and hardware incidents including operating systems Windows 10 and across a range of application software on the client machine Office applications Outlook Teams OneDrive etc

Mobile device management configure outlook teams Microsoft Authenticator etc Android iPhone iPad Surface etc

Basic knowledge on Office365 services Active Directory and user login methods

Knowledge on SCCM application push and deployment for workstations

Walking customers through installing applications and computer peripherals

Guide users with simple stepbystep instructions

Conduct remote troubleshooting

OS and Application support ticket handling on INC SR

Good to have ticketing tool knowledge SNOW JIRA etc

Test alternative pathways until you resolve an issue

Customize desktop applications to meet user needs

Record technical issues and solutions in logs

Help create technical documentation and manuals

Proven work experience as a Desktop Support Engineer Technical Support Engineer or similar role

Knowledge on Office application like WordExcel PowerPoint outlook Teams

Working knowledge of office automation products and computer peripherals like printers and scanners

Provide technical assistance and support issues related desktop support Teams Conferencing support

VIP user coordination and support

Professionalism when resolving service delivery and client issues in a timely manner

Identifying and escalating business and technical challenges as appropriate and in a timely manner

Communicating with other engineers clients and managers in a professional manner as situations arise and at regular intervals ensuring that all parties involved are kept up to date at all time

Install and configure the Antivirus

Other Roles and responsibilities during Migration

Coordinate with Migration Onsite team and scheduling team

Helping technical team to solve technical roadblocks by regular case reviews and resulting in increased productivity of the team

Ensure all scheduled migrations are completed without any business impact