System Administrator

Overview:

The System Administrator is responsible for managing, maintaining, and supporting corporate servers, laptops, and networks. This role involves diagnosing and resolving complex hardware and software issues, administering a Microsoft Azure environment (including Azure Active Directory, Exchange, SharePoint, SQL, and Office 365), and overseeing disaster recovery and backup solutions. The position ensures system security, availability, and compliance while providing mentorship to junior IT staff.

Duties and Responsibilities:

Azure Environment Management:

• Administer and manage the Azure environment, including Exchange, SharePoint, SQL, and Office 365.
• Design and implement solutions for high availability and business continuity.
• Optimize Azure systems for performance, scalability, and cost-effectiveness.

System Installation and Maintenance:

• Install, configure, monitor, and maintain servers, systems, and networks.
• Perform updates, patches, and upgrades to ensure smooth operation of business-critical applications.
• Plan major installations or upgrades during non-business hours to minimize disruptions.
• Maintain thorough system documentation, including configurations, procedures, and change logs.

Troubleshooting and Technical Support:

• Diagnose and resolve complex technical issues related to hardware, software, and networks.
• Act as an escalation point for junior administrators and IT staff.
• Provide advanced troubleshooting for desktops, laptops, servers, and network infrastructure.

Backup and Disaster Recovery:

• Manage and enhance corporate backup solutions, including replication, deduplication, and offsite storage.
• Develop and periodically test disaster recovery strategies to ensure readiness.

Security and Compliance:

• Implement and maintain IT security protocols, policies, and procedures.
• Apply and test critical security updates for systems and applications.
• Monitor and respond to security incidents while ensuring regulatory compliance.
• Conduct regular security audits and risk assessments.

User Support and Training:

• Provide training sessions to IT staff and end users to enhance technical proficiency and security awareness.

Miscellaneous:

• Stay informed about emerging technologies and industry best practices.
• Perform additional duties as required to support organizational goals.

Minimum Qualifications:

Education:

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent work experience.

Experience:

• 5+ years of system administration experience, with a strong focus on Azure and Office 365.
• Hands-on expertise with cloud-hosted services like SharePoint Online, Exchange Online, and Azure Active Directory.
• Proven experience in implementing and managing backup and disaster recovery solutions.

Skills:

• Strong proficiency in managing and maintaining complex IT systems and networks.
• Advanced troubleshooting and problem-solving abilities.
• Excellent communication and interpersonal skills to collaborate with users and lead junior staff.
• Knowledge of security frameworks and regulatory compliance standards.