Are you ready to lead and inspire a high-performing contact center team? We are seeking a proactive and detail-oriented Contact Center Director to join our organization and drive success from our New Orleans office.

Responsibilities:

• Oversee the daily operations of an inbound contact center, ensuring optimal efficiency and service quality.
• Analyze detailed reports and data to identify trends, improve processes, and meet key performance indicators.
• Train, coach, and develop a dynamic team, fostering growth and accountability.
• Collaborate with executive leadership, initiating intelligent conversations and presenting actionable insights.
• Proactively address challenges, implementing innovative solutions to enhance team performance and customer satisfaction.

Requirements:

• College degree preferred, with 5+ years of experience in an inbound call center environment and proven managerial expertise.
• Proficiency in MS Office, especially Excel, as well as contact center equipment and software programs.
• Strong organizational, analytical, and communication skills, with fluency in English and the ability to engage with executive leadership.
• Positive, patient, and flexible, with the ability to work occasional holidays and after-business hours.