Roles & responsibilities

• Ensuring customers safely reach desired destinations by following established customer schedules communicated by the call center; driving transit vehicle over specified routes or destinations according to time schedules provided on the mobile tablet; continuously update the tablet at each pick up and drop off point; exercising prudent judgment under a variety of constantly changing operating conditions; complying with traffic laws and regulations; utilizing standard defensive driving techniques; provide accessibility for disabled passengers to safely board and de-board; properly operating accessibility lift; safely and appropriately securing passengers in a friendly, professional and courteous manner; properly operating all transit bus controls and operating devices.
• Ensure customer service excellence by interacting with passengers in a friendly, courteous and helpful manner; properly answering questions and solving transitrelated concerns of passengers; maintaining professional courtesy while under stress and pressure; providing a professional quality of service to all internal and external customers.
• Maintain clean, quality and safety of the transit vehicle by performing pre-trip inspections according to established procedures in order to identify mechanical problems prior to beginning route; ensure all necessary equipment and safety devices are in working order; log and report findings to appropriate personnel; exercise careful judgment when determining whether a mechanical issue will interfere with the safety of the driver or passengers; follow instructions received from appropriate personnel regarding maintenance needed; perform regular internal and external cleanings on the vehicle.
• Ensure proper and accurate record reporting by reporting all vehicle, employee and passenger incidents and accidents according to established regulations and procedures; keeping track of fares collected from passengers on a daily basis; perform bank deposits of fares according to established procedures when applicable.

Required behaviors for all positions:

• Communicate with co-workers, management, customers, vendors, and others in a courteous and professional manner
• Conform with and abide by all company codes, regulations, policies, work procedures and instructions
• Embrace ETCOG’s Vision, Mission and Purpose
• Demonstrate the values and principles set forth in the Customer Service Creed in all interactions with all individuals, both within ETCOG and when dealing with those we serve
• Regular attendance

Required Skills

• Education : High school diploma or equivalent required.
• Experience: Requires minimum of 2 years professional driving and customer service experience; prefer experience in a public transportation setting; computer or tablet skills required; equivalent combinations of education, experience, knowledge, skills and abilities will be considered.

Licensing Requirements : A valid driver’s license and a safe driving record required; CDL license preferred, not required; new Texas residents with a valid driver’s license from out of state will have 90 days from date of hire to obtain their Texas driver’s license