Job Title: ServiceNow ITAM Developer

Location: Phoenix, AZ (Onsite)

Duration: Long Term

NOTE:: Need at least 12 years of Senior Candidate

Job Description:

Essential Skills

Skilled Senior ServiceNow ITAM Developer to join our team. The ideal candidate will have a strong development background with extensive experience working on the ServiceNow platform, particularly in the areas of Software Asset Management and Hardware Asset Management . This role requires technical expertise in customizing, implementing, and integrating ServiceNow solutions to support ITAM processes.

Key Responsibilities:

• Implementation experience in ITAM, ITOM, ITSM.
• Develop workflows, scripts, and automation to optimize IT asset lifecycle processes
• Customize ServiceNow applications and OTB products
• Hands-on experience with ServiceNow integration and implementation projects.
• Collaborate with IT teams to implement solutions aligned with business needs and ITIL processes.
• Integrate ITAM with CMDB, ITSM, ITOM, and third-party tools for seamless asset tracking and reporting.
• Apply knowledge of banking processes and regulatory frameworks to develop compliant ITAM solutions.
• Provide thought leadership in ITAM strategy, ensuring optimal asset utilization and cost savings
• Create and maintain technical documentation for ServiceNow configurations, customizations, and development work.
• Troubleshoot and resolve technical issues in the ServiceNow platform, ensuring optimal performance.
• Work closely with stakeholders to gather requirements, perform gap analysis, and recommend best practices.
• Work with cross-functional teams, including ITSM, ITOM, Security, and Procurement, to deliver end-to-end asset management solutions.
• Stay updated with new features and functionality within the ServiceNow platform, and recommend upgrades and process improvements.
• Provide technical leadership and mentorship to junior team members.
• Ensure best practices are followed for ServiceNow development and implementation.

Required Skills and Qualifications:

• 5+ years of experience in ServiceNow development and implementation.
• Strong understanding of ServiceNow modules specifically ITAM (SAM + HAM)
• Experience with scripting in ServiceNow (JavaScript, Glide API).
• Familiarity with ITIL concepts and processes.
• Experience in integrations between ServiceNow and third-party tools (via REST/SOAP APIs).
• ServiceNow Certified Implementation
• Specialist – SAM, HAM is a plus
• Experience with additional ServiceNow modules like ITOM, CMDB, ITSM.

Prior experience in the banking or financial services sector is highly preferred