RESPONSIBILITIES

Oversee the operations of the Personal Lines Department across multiple locations.

Develop, implement, and refine workflows and procedures to optimize departmental efficiency.

Identify and execute strategies to drive growth, including cross-selling and rounding out coverage opportunities.

Support Supervisors in mentoring and developing Client Advocates and Account Managers.

Lead the team in achieving agency goals and performance targets.

Continuously enhance the client service experience and ensure exceptional customer service delivery.

Analyze monthly reports to track progress and achieve departmental objectives.

Foster strong relationships with carriers and customers.

Promote productivity and maintain a positive work environment within the department.

Provide regular training sessions on agency management systems and carrier platforms.

Conduct annual staff evaluations and support professional development.

Participate in the recruitment, hiring, and onboarding of new team members.

Handle account management tasks as needed.

Perform additional duties as assigned.

QUALIFICATIONS

Bachelor's degree required.

Minimum of 5 years of leadership experience in Personal Lines insurance.

MA Property & Casualty (P&C) License.

Proficiency in Microsoft Office Suite.

Strong preference for experience with Applied Epic.

Excellent leadership, interpersonal, and organizational abilities.

Effective communication skills across all agency levels.

Self-motivated with a strong sense of accountability.

Outstanding problem-solving and customer service skills.

BENEFITS

Collaborative and supportive work environment.

Strong focus on work-life balance.

Comprehensive time-off package, including paid vacation, holidays, sick leave, and PTO.

Health, dental, and vision insurance, along with a 401(k) plan and more.

Subsidized opportunities for continuing education and professional growth.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.