“We’re a get-sh*t-done work horse agency. We’re not sitting around wasting a bunch of their (client) money and time on fluff.” - Tim Brown, CEO

Does that resonate with you? This may be the place for you.

What we’re looking for:

• First + foremost: Someone passionate about client success, digital marketing, and building longterm relationships
• 4 years of professional experience, ideally with 2 of those years in a marketing environment
• Bachelor’s degree in marketing, business, or a related field (or equivalent experience/strong business acumen)
• “Executive presence” and the ability to thrive in a highly client-facing role
• Strong organizational skills and attention to detail
• Ability to manage multiple tasks and deadlines in a fast-paced environment
• A basic understanding of SEO, PPC, and digital marketing concepts is highly preferred
• A customer-focused mindset with a desire to build meaningful relationships
• Proficiency in Google Workspace and tools such as Agency Analytics, CallRail, or Ahrefs is a bonus
• Comfortability consistently upselling
• Agency experience and experience working with contractors is a plus
• Winning energy + can have fun under pressure
• Passionate about our Core Values:
• SCRAPPY : We’re always looking for more efficient ways to do things. We do more with less, and we turn constraints into inspiration. We love to say “Just f-ing Google it”!
• EXTREME OWNERSHIP : We take more accountability + responsibility than is necessary or comfortable. We make decisions with an owner’s mindset.
• GET SH*T DONE : We act with urgency in our work + gamify it to get as much done as possible.

What you’ll be doing:

• Client Communication : Serve as the day-to-day point of contact for assigned clients, addressing questions and concerns with professionalism
• Reporting Support : Assist in preparing and delivering monthly SEO + PPC performance reports, ensuring all data is accurate and insights are actionable
• Project Coordination: Collaborate with internal teams to ensure deliverables align with client goals and timelines
• Retention Efforts: Build trust with clients by understanding their goals and helping identify opportunities for additional Hook services
• Meeting Preparation: Support Account Managers in prepping for client calls, including reviewing analytics dashboards, verifying KPIs, and summarizing progress
• Onboarding Assistance: Help facilitate the new client onboarding process, ensuring a smooth transition from sales to recurring services

The Account Specialist will work closely with the Account Managers, helping to manage client communication, assist with reporting, and ensure seamless project execution. The base salary for this role is $55,000 annually plus commission. We are in the office 3 days a week and work from home on Wednesdays + Fridays, however new hires are required to work in-office 5 days a week for their first month while they integrate into the team. We have a 30-day probationary period in place with all roles.

*This is a hybrid role, requiring at least 3 days in the office after the initial probationary period. If you are not able to work in our North Loop Minneapolis office, please do not apply. *

Ready to do this? Here’s our hiring process:

1. Click the link below + send in your resume

2. Phone screen

3. Two in-person interviews

4. Skills Test/Video

5. If it’s a good fit on both ends, we’ll send you an offer

6. Come work with the coolest 30-person team in the Twin Cities??

Core Values

Extreme Ownership: Take more responsibility & accountability than is necessary

Get Shit Done: Prioritize what's important & execute with urgency

Scrappy: Grit. Just f’ing Google it! Ask for forgiveness, not permission.

Benefits & Perks