About Socomec

SOCOMEC was founded in 1922 and has its global headquarters in France. SOCOMEC designs and manufactures cutting-edge products and solutions within its core areas of expertise: Critical Power, Power Switching, Power Monitoring, and Energy Storage. With 10% of its annual sales revenue being reinvested into research and development, SOCOMEC even has its very own state-of-the-art testing laboratories.

As an independent manufacturer, with 12 international manufacturing sites, Socomec is known for its innovative, high-quality products. We have grown to a global team of over 3,600 employees. Socomec is comprised of 28 subsidiary companies worldwide, with a strong and growing presence in North America. This Junior Technical Support Engineer role is located in Watertown, Massachusetts.

Key Responsibilities and Accountabilities:

Applications Engineering:

• Confer directly with customers and engineers to assess equipment needs and to determine system requirements for new projects
• Develop, present, and respond to proposals for customer requirements; work with product managers to propose industry-specific solutions
• Prepare and deliver technical presentations explaining Socomec products, features, connectivity, and/or services to customers and prospective customers
• Prepare situational case studies based on experiences in the field
• Conduct demonstrations and trial installations of equipment; Manipulate demo/sample equipment, in both office showrooms and traveling demo-van

Technical Support

• Answer technical inquiries from both the clients and internal employees
• Investigate and troubleshoot problems; provide technical assistance and support by referencing technical manuals, conferring with users, and/or conducting product diagnostics
• Become an expert in Socomec products; train and onboard sales professionals on the Socomec portfolio and relevant application
• Use and help improve existing templates for various reports and presentations
• Be a primary user for multiple platforms and software's, both Socomec and 3rd Party
• Prepare/manage reports for Remote Support and Customer calls

Marketing Support

• Confer with Product Management, MARCOM teams, and Sales to support Socomec’s marketing strategies and activities; promote products and services
• Present seminars and Q&A sessions to clients, general sales teams and reps; host trainings focused on Socomec products and customer applications
• Participate in promotional activities like Conventions and Trade Shows
• Assist in the creation and management of marketing collateral materials for product launches and upgrades/updates
• Update technical aspects of promotional materials, and collaborate with Marketing team to update existing marketing resources to modern offerings
• Support with product catalog; confer with Marketing team to ensure all corrections are implemented

Essential Qualifications, Experience, and Skills

• Bachelor degree in Electrical Engineering
• Understanding of electrical engineering; able to apply knowledge
• Previous experience interacting directly with customers
• Excellent communication skills (written and verbal), interpersonal skills, and networking/collaboration abilities
• Technical and creative problem-solving skills; ability to systematically diagnose problems and determine solutions
• Exceptional time management and multitasking skills
• Detail-oriented
• Creativity to assist with marketing initiatives
• Proficient in majority of Microsoft Office software's

Preferred Qualifications

• 2+ years of related technical experience
• Previous experience using customer relationship management (CRM) software e.g. Salesforce; update and track customers within software
• Excellent presentation skills, with previous experience building presentation materials and speaking to small and medium-sized groups.

Working Condit ions: Hybrid Remote/In-Office expectations

• Minimum 3 days per week in-offi ce (when not traveling)Flexible WFH days, but dispersed amongst the team (min 1 in-office M-F)
• Morning availability emphasized, in order to contact colleagues overseas (UK, France, Italy)
• Possible travel: Up to 30% of yearly working hours, up to 3 trips per month (max)
• Majority of destinations remain within North America.
• Potential overseas travel to company HQ in France (for training)
• Drivers license required

If you believe you have the necessary skills and experience for this job, please upload your résumé and apply through LinkedIn.

Upon request, we will provide reasonable accommodation for disabilities to support participation of candidates in all aspects of the recruitment process. All qualified applicants will receive consideration for employment.

We thank all those who apply. However, only those candidates selected for an interview will be contacted.