Summary

Connect Search is hiring a Sales Manager for hospitality & travel company in Madison. This position offers a hybrid work-from-home-schedule.

Responsibilities

• Manage and mentor a team of Sales professionals.
• Design and implement a strategic sales plan that includes our current (and future) channels.
• Evaluate, refine and enhance sales practices and procedures.
• Drive the sales process from plan to close to achieve year over year sales growth by hitting sales targets.
• Work closely with the Marketing team to maximize the sales pipeline by having a deep understanding of the marketing funnel, and to create and execute sales promotions.
• Manages the sales budget and monitors and approves expenses.
• Lead sales tech stack (NetSuite, online chat, phone system, web integration with booking system, online booking, etc.) direction in coordination with the IT and Marketing teams.
• Post booking customer follow-up and online booking management.
• Service Level Agreement creating and tracking.
• Daily, weekly, and monthly sales reporting.
• Identify emerging markets and market shifts while being fully aware of new products and competitor trends.
• Ownership/stewardship of both our call-center and CRM software.
• Managing the phone schedule, online chat schedule, Olark schedule, holiday schedule, discounts, cancellations and waitlists.

Qualifications

• Must have experience managing and developing a sales team.
• Experience in the hospitality/travel industry is preferred.