Desktop Support Technician

I am currently working on a 3-6 month contract to hire Desktop Support Technician opportunity with one of my clients based out of Stoughton, WI

100% Onsite in Stoughton- w/ travel to Brodhead/Evansville occasionally (Mileage reimbursed)

Pay: $24-$27/hr w/ similar FTE conversion salary

Overview:

-Reports to Manager of Support Desk

-1000 end users

-Align the IT coordination of new Rental facilities including ordering equipment, coordinating with our telecommunication consulting to get network connectivity, and our phone vendor on phone setup.

-Fulfill end user requests by responding to Help Desk (HD) tickets regarding desktop, laptop, and portable device hardware issues. Troubleshoot and resolve

-Respond to software issues with os, Microsoft Office, and other software

-Assist end users with physical installs or equipment relocations.

-Administrate Active Directory

-Install os and other software on PC’s, Mobile devices, and Thin Clients.

-Support Printers

-Build “gold” images of desktops for deployment to users

-Maintains asset/inventory.

-Make configuration changes

-Remove viruses/malware

-Assist with maintenance of the NEC telephone system

Skills:

-Office 365 (Word, Excel, Outlook).

-Help Desk policies and procedures

-PC/Laptop build experience.

-Knowledge of Microsoft versions 10 and 11.

-Networking, especially LANs, and wireless LANs and VPNs in a WAN setting desirable but not required.

-Mobile devices including Notebook computer, iPhone, and Android phones.

-VoIP and Analog Phone systems including NEC Equipment desirable