Role Summary

The Customer Business Manager will be responsible for analyzing and building client accounts, maintaining strong relationships with clients, and ensuring client satisfaction. Support the development of category strategies and identifying new business opportunities while collaborating with internal teams to develop and implement those strategies.

Role Responsibilities

• Support the development of Customer & Category Strategic Development and annual operating plan.
• Use data, information systems, and metrics around financial, brand, and shopper trends to maximize market share, sales, and profits.
• Provide analytical and presentation support.
• Respond promptly to any business requests the merchants or account manager may have.
• Help develop commercially viable and compelling new products for your assigned categories.
• Prepare materials for sales meetings including product samples, sales presentations, and item and costing information.
• Support the delivery of sales and profitability targets.
• Works with demand planning to develop accurate sales forecasts and achieve specified levels of forecast accuracy.
• Works with Product Development and client teams to create winning, high value, great package products.

Qualifications

• Excellent communication and interpersonal skills
• Detail oriented is a must
• Strong analytical skills
• Minimum 1 year Retail Link or Luminate experience required
• Experience with Walmart Luminate is considered a significant advantage
• Strong customer relationship management skills
• Ability to understand and analyze client needs
• Knowledge of ecommerce and retail industry
• Proficiency in using CRM software
• Ability to work well under pressure and meet deadlines
• Bachelor's degree in Business, Marketing, or a related field preferred 
• Proficiency in creating compelling presentations using PowerPoint