Customer Operations & Satellite Planning (COSP) Specialist

job
  • ICEYE US
Job Summary
Location
Irvine ,CA 92713
Job Type
Contract
Visa
Any Valid Visa
Salary
PayRate
Qualification
BCA
Experience
2Years - 10Years
Posted
23 Jan 2025
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Job Description

Position Title: Customer Operations and Satellite Planning (COSP)Specialist

Location: Irvine, CA, Fully Onsite

Employment Type: Full-time, rotating shift schedule

Pay: $70,000 - $80,000 Annually (DOE)

Ability To Obtain Security Clearance


We are seeking a dynamic and detail-oriented individual to join our team as a Customer Operations and Satellite Planning Specialist. In this role, you will play a pivotal part in ensuring seamless communication with our customers and managing orders for satellite imagery. The ideal candidate has strong technical background in Satellites/GIS/EO, is customer-focused, possesses strong organizational skills, and has a keen interest in satellite technology.


Essential Job Functions

  • Manage orders from submission to delivery of ICEYE US's imagery and analytics products
  • Prepare comprehensive feasibility studies for satellite imagery acquisition
  • Plan satellite resources for acquiring SAR images
  • Conduct quality control of acquired SAR imagery
  • Manage direct communication with customers (by email, phone, or via live chat) to ensure customers are kept up to date with their order status, to deliver performance reporting/analysis, and to communicate any order updates to the customer
  • Improve overall customer experience and satisfaction by holding regular business review calls with the customers
  • Resolve customer questions and concerns
  • Coordinate/conduct service training to internal and external customers
  • Work closely with other teams (i.e. satellite operators, sales, analytics, product, software engineering) to resolve project and/or customer related issues
  • Improve processes and contribute to existing documentation
  • Report to management on key performance metrics and anomalies
  • Maintain competent understanding of the company’s products, support, and services
  • Ability to work a rotating schedule including holidays, weekends, and night shifts


Education & Qualification

Required:

  • First-hand 1-3 years of Customer Service experience in a B2B environment
  • Excellent communication skills
  • Familiar with GIS/Remote Sensing concepts
  • Attention to detail and ability to sustain high levels of accuracy
  • Team-player attitude with strong interpersonal skills
  • Ability and willingness to work in a fast-paced scale-up environment
  • Competency in Windows OS and MS Office
  • Accountability, dependability, responsiveness, and quality focus
  • Fluency in written and spoken English
  • Ability to obtain security clearance


Preferred:

  • SAR background
  • Knowledge of EO programs, like SNAP
  • Knowledge of Customer Service efficiency metrics and readiness to regularly report on them
  • Proficiency in any language in addition to English

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