Company Description

College Pads is a platform that aims to address the unique challenges associated with college housing. The company strives to provide an easier way for students and landlords to connect regarding off-campus housing options, find roommates, and post subleases. By fostering an off-campus housing community, College Pads aims to help Universities provide their students with the resources they need to successfully transition to off-campus life, help students navigate that transition, and help property owners connect with students.

Role Description

This is a full-time remote role for an Operations Assistant. The Operations Assistant will be responsible for day-to-day tasks such as ensuring customer satisfaction, analyzing or inputting data, building and maintaining relationships, and providing excellent customer service.

Qualifications

• Customer Satisfaction, Analytical Skills, and Customer Retention
• Relationship Building and Customer Service
• Excellent communication and interpersonal skills
• Ability to work independently and remotely
• Experience in the real estate or housing industry is a plus

Job Duties

• Engage with customers via phone, chat, or email, as well as answering inbound calls
• Assist with data entry and invoice creation/delivery, as well as helping customers establish API connections for their listing(s)
• Deliver positive experiences for customer base by building relationships and providing service and support
• Aid in managing accounts receivable process when applicable
• Prospect for new opportunities for sales team members
• Respond and direct inbound inquiries from prospective clients