Role - Desktop Support Engineer

Mode - Fulltime// Onsite

Location - Ellabell , GA

Job Description :

• Advanced knowledge in infrastructure projects, operations systems, and data analytics.
• Assisting with troubleshooting issues using remote management software (LogMeIn, TeamViewer).
• Testing, troubleshooting, and diagnosing computer error messages and failures.
• Proficiency in the following technologies: Microsoft Office 365, VPN, Virtual Machines, Knowledge on Network, Printers, Remote Connectivity products, Security.
• Good Understanding Mobile device management and enrolling IOS and Android devices and troubleshooting enrollment.
• Understanding of technology offerings and businesses supported.
• Ability to identify problems, troubleshoot, and deliver strategic solutions to clients.
• Genuine interest in continuous feedback, learning, and growth opportunities.
• Effective collaboration and communication to achieve common goals and maintain a company standard of excellence.
• Good knowledge of Windows/MAC OS with the ability to carry out root cause analysis.