*****This is a 6 month contract to hire*****Must live in Bakersfield CA*****Open to travel about 20 weeks out of the year*****

Summary:

Provides one-on-one and phone-based support to computer users; installs, configures, and troubleshoots computer hardware, software applications and associated networking connectivity.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

Associate's degree (A.A or A. S.) from two-year college; or equivalent combination of education and experience. Certification of Windows, Visual Basic, Windows 2012 Server, SQL Server Administration, Networking Essentials, O365, Teams, and MS Office applications.

Essential Duties and Responsibilities:

This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor.

• Ability to add an internal or external peripheral, update system BIOS, replace a hard disk, replace a power supply, replace a keyboard or mouse.
• Be able to add paper, replace toner, clear paper jams and troubleshoot basic printer problems. Ability to use the Printer Administration to manage printers, jobs, and user rights to print.
• Be able to follow written instructions to install and perform basic configuration of a workstation running Windows 10. The ability to install service packs or application updates.
• Ability to configure a DHCP client or static IP address. Ability to perform basic TCP/IP troubleshooting with the standard IP tools such as Ping, Trace Route, and IP configuration.
• Be able to trouble shoot basic user level issues in Windows 10 such as logon issues, application issues and reading the log files and event viewer.
• Ability to lock and unlock a user account rest a user’s password assigns user groups and files level security within Active Director. Be able to add and remove users as needed.
• Be able to add change or delete O365 user profiles as well as the ability to configure a Microsoft Outlook client.
• Ability to support and maintain Active Directory structure within a multi-domain environment.
• Be familiar with ticketing platforms (Cherwell, Jira Service Desk) and ITIL methodologies.

Pluses:

• Experience with OKTA and Citrix
• SD-WAN experience
• VOIP/UCaaS experience
• ITIL Foundation certification
• ITIL is a plus