This position is onsite for the first 6-months of employment, and will transition to hybrid (twice/week) thereafter.

Position Overview:

We are seeking a highly skilled and motivated ERP/EDI Business Analyst to join our supply chain team. The ERP/EDI Business Analyst is responsible for providing technical support and troubleshooting assistance to end-users for desktop hardware, software, and peripherals. This role involves installing, configuring, and maintaining desktop systems and ensuring optimal performance and security.

Responsibilities:

1. System Maintenance and Upgrades:

• Perform regular system maintenance tasks
• Collaborate with internal teams to identify and resolve system issues, ensuring minimal disruption to supply chain operations.

2. User Support and Training:

• Provide technical support to end-users, addressing system-related queries, issues, and concerns promptly and effectively.
• Assist in training supply chain personnel on system functionalities, processes, and best practices.
• Develop user guides, manuals, and training materials to facilitate system understanding and adoption.

3. Process Management and Optimization:

• Collaborate with cross-functional teams to analyze and create business requirements, identifying areas for improvement and increased efficiency.
• Apply process improvement methodologies to streamline workflows, eliminate waste, and enhance overall operational effectiveness.
• Propose and implement process automation solutions to improve efficiency and reduce manual intervention.

4. System Enhancements and Testing:

• Work closely with stakeholders to understand their system requirements and translate them into functional specifications.
• Participate in system development projects, assisting with system design, testing, and implementation.
• Conduct thorough testing of new system functionalities and enhancements to ensure their reliability and compatibility with existing infrastructure.

5. Data Analysis and Reporting:

• Utilize data from the supply chain systems to conduct analysis and generate insights related to operational performance, cost efficiency, and customer satisfaction.
• Work with key stake holders to develop and maintain reports and dashboards that provide visibility into key supply chain metrics, enabling data-driven decision-making.
• Identify opportunities for data-driven improvements in supply chain processes and present recommendations to stakeholders.

General

• Proves ability to solve problems creatively.
• Participates in identifying, planning and executing financial/business process improvement initiatives.
• Performs quantitative analysis of operational and financial data.
• Performs ad hoc analysis for business partners and senior management as required.
• Other duties as assigned.

Minimum Requirements:

• Proven experience in system support or administration, preferably in a supply chain environment.
• Strong knowledge of supply chain processes and systems.
• Experience in analyzing and optimizing processes using process improvement methodologies.
• Proficiency in troubleshooting and resolving system issues.
• Excellent analytical and problem-solving skills, with the ability to quickly grasp complex concepts and propose effective solutions.
• Familiarity with system integration methodologies, data mapping, and data exchange protocols (e.g., EDI, API).
• Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and provide user support.
• Proficient with creating flow charts and documenting business processes.
• Previous Deacom ERP experience preferred.

Education and/or Experience:

• BA/BS in appropriate technical field
• 5+ years of accounting or financial planning and analysis experience including use of standard costing
• EDI setup, migration, and integration with 3PL’s and partners
• Experience with SPS Commerce and EDICT

Joining our team as an ERP/EDI Business Analyst will provide you with the opportunity to contribute to the optimization of our operations through effective system maintenance, process management, and continuous improvement initiatives. If you are a dedicated and proactive professional with a passion for driving operational excellence in the supply chain domain, we invite you to apply and become a valuable member of our organization.