About US:

LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries, LTIMindtree — a Larsen & Toubro Group company — combines the industry-acclaimed strengths of erstwhile Larsen and Toubro Infotech and Mindtree in solving the most complex business challenges and delivering transformation at scale.

Role: Salesforce Business Analyst

Location: Newport Beach, CA 92660

Skills Required:

Minimum 7 years of experience with a minimum of 5 years of experience as a CRM Business Analyst or Business Systems Analyst

Salesforce Sales Cloud Experience Certifications preferred but not required

Experience leading meetings ability to independently conduct UAT and ability to extract data and evaluate report options Familiarity with principles of effective project management

Solid mathematical and technology aptitude and basic project management skills

Ability to analyze and document complex business processes

Ability to think analytically gather and interpret data to successfully solve problems

Must be able to understand technical concepts of the system environment

Exceptional written and verbal communication skills and a customer service attitude

Must be extremely well organized and thorough

Ability to see every problem or issue as a potential opportunity strive for continual process improvement and approach daily tasks with a positive attitude and deep desire to elevate the customer experience

Expertise in Google Suite especially Docs Sheets Slides and Lucid Charts

The ability to work effectively under pressure

1 As a member of the CRM and Marketing team the Sr Business Analyst will be primarily responsible for support and enhancement of the existing CRM and integrated web systems Responsibilities include day today break fix support as well as implementing enhancements and projects by means of analysis requirements gathering functional design specification testing training and documentation of CRM and web systems

2 This role will own the management of all requirements gathering analysis testing of incoming user requests including effectively documenting and articulating tactical and strategic requirements to management business stakeholders and developers for the purpose of developing solutions for the business units involved

3 This role will serve as the functional expert for CRM applications and develop use cases and screen mockups describing business processes and expected functional experience

4 Ability to recommend and identify CRM solutions applicable to the commercial real estate industry leveraging existing technologies as well as your previous project and support experience

5 Serve as liaison between the business divisions and technical IT resources interview staff and conduct functional business requirements gathering sessions participate in primary and secondary research in the identification of solutions to meet business needs analyze user requests for new capabilities detail enhancements to existing systems and new errors as found by the team and user community

6 Coordinate internal system release testing and User Acceptance Testing UAT to facilitate effective and organized issue resolution This includes training of the UAT team on the application andor process change and management of all phases of testing for the teams supported applications

7 Serve as application support analyst for the help desk ticket queues for assigned CRM and Web Marketing systems Quickly analyze investigate followup and route all questions queries and service desk tickets as they arrive in the support queue As an ongoing responsibility this person must be able to systematically evaluate and update all service desk request records so they are accurate UpToDate and prioritized

8 Produce process maps system diagrams logical data models business requirements gap analysis report specifications and other documentation as required for project analysis planning and design This role will be responsible for producing system documentation throughout the quarterly release cycle of enhancement requests This includes standardized requirements documents and detailed design documents

9 Design test plans including definition of test cases and the creation of detailed solution test scripts for UAT Work with other teams and vendors

Bachelor's Degree from an accredited institution in Business Administration Computer Science or related field

Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree (“LTIM”):

Benefits And Perks:

• Comprehensive Medical Plan Covering Medical, Dental, Vision
• Short Term and Long-Term Disability Coverage
• 401(k) Plan with Company match
• Life Insurance
• Vacation Time, Sick Leave, Paid Holidays
• Paid Paternity and Maternity Leave

The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.

Disclaimer : The compensation and benefits information provided herein is accurate as of the date of this posting.

LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.