Area Operations Coach (Will Support our Little Caesars restaurants in Various Kansas Cities)

Accountability:

Reporting to the Director of Operations, an Operations Coach is responsible for brand management and revenue growth through planning, direction setting, operational focus, financial results management, coaching of in-restaurant leaders, and employee development for a group of multi-unit restaurant leaders within a specified geographic area. Operations Coaches must have a strong commitment to guest satisfaction when interacting with others.

Responsibilities:

• Represents Vibe Restaurants’ Vision, Mission and Core Values
• Oversees profit, sales, and guest count growth for assigned geographic area. Works with General managers (GMs) in assigned area to develop and execute growth plans
• Managing cost controls, including food and paper, labor, and operating supplies.
• Prepares and interprets financial and operational reports and schedules, analyzes data and develops solutions to ensure operating goals are achieved
• Analyzes and identifies gaps in area operational performance and addresses them to maximize performance and achieve goals
• Leads the annual area planning process by aligning area goals with the corporate strategic annual operating plan
• Consistently and effectively communicates the company’s objectives to all store management teams through organized and scheduled conference calls, meetings and/or electronic communications
• Encourages General Managers to promote the company through community involvement activities and coaches General Managers to develop and execute their local store marketing plan to drive sales and guest count
• Hires, trains and develops General Managers and Restaurant Managers and proactively builds bench strength for future management needs
• Facilitates the successful roll-out of new programs for the assigned geographic area
• Develops and executes people plan for the assigned area which reflects high standards through bench and succession planning, consistent mentoring, feedback and people development
• Works to create and maintain an enjoyable and respectful environment for our guests and employees throughout the assigned geographic area
• Actively works to resolve and prevent employee relations issues and partners with the Human Resources Manager on investigations and follow-up activities. Takes appropriate disciplinary measures as warranted
• Checks equipment and facilities for compliance to corporate standards and takes corrective action when required
• Oversees that proper security procedures are in place to protect employees, guests and company assets
• Builds relationships with support departments and franchisees and encourages managers to do the same
• Partners with Franchise Business Leaders and other Operations Coaches to build Brand Unity and share best practices
• Completes and submits all reports, documentation, and other administrative requirements in a timely manner
• Performs all other tasks and duties as assigned

Essential Functions

• Must be able to lift and carry supplies and equipment weighing up to 50 lbs
• Must be able to bend, stoop, reach and lift
• Must meet any state, county or municipal regulation pertaining to health risk concerns about food handling
• Must be able to work around potentially hazardous chemicals
• Must have sufficient mobility to move and operate in confined work area
• Must be able to observe staff and all aspects of restaurant operations
• Must be able to drive, stand, sit, and walk for extended periods of time
• Must be able to travel frequently (up to 75%), including overnight stays and airline travel when applicable
• Must be able to tolerate extreme temperature changes in kitchen and freezer areas

Position Qualifications

• Food Safety Managers Certificate required
• Excellent oral and written communication skills and the ability to communicate with all levels of the organization
• Ability to coach and motivate others to achieve area and corporate goals
• Strong problem-solving skills and the ability to partner with others to achieve results/resolution
• Excellent interpersonal skills with the ability to negotiate and influence
• Excellent financial and business acumen
• Proven ability to manage multiple priorities simultaneously with a strong attention to detail
• Ability to work weekends, holidays, days and evenings
• Licensed to operate an automobile without hours of operations restrictions
• Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties