CLASSIFICATION: Exempt

POSITIONS SUPERVISED: Team Leads and Direct Support Specialists/Personal Attendants.

ROLE: Under the supervision of the Director, provide coordination of support services and supervise the direct delivery support services to people with developmental disabilities in their homes and communities.

QUALIFICATIONS

• Education: B.S. in Psychology or related field, or equivalent experience required.
• Experience: 2 years direct support experience with people with similar specific needs as those served (i.e. behaviorally challenged, medically involved) or psychiatric diagnosis population in a community based or residential setting.

Primary Duties

• Supervise and coordinate activities of Support Specialists and Team Leads engaged in providing direct Supported Living Services to the customers.
• Observe and evaluate employee performance to ensure quality service and compliance with goals of objectives of the customer receiving support, and following the policies and procedures of Aya Living Inc.
• Train employees in proper operational procedures, functions and company policy.
• Coordinate scheduling of staff to meet the needs and requirements of the individual receiving service.
• Review and assist in managing master schedules.
• Maintain an ongoing record of employee performance for those directly supervise.
• Resolve customer complaints regarding employee performance and services rendered.
• Analyze and record personnel and operational data and write regular activity reports for the benefits of the customer, circle of support and/or the Regional Center or other agencies as needed.
• Prepare administrative reports and documents as necessary.
• Inspect work areas and operating equipment to ensure a safe and appropriate working environment.
• Maintain adequate inventory of supplies, equipment and provide necessary training to ensure quality and timely service and efficient operations.
• Assure that the individuals served are provided with assistance in all aspects of their daily living and that they receive supports in all areas needed to live a full active life of their choice.
• In conjunction with the individual, assure implementation and follow through on all aspects of the Individual Program Plan.
• Provide advice, guidance and support to individuals regarding personal issues and life choices.
• Act as an advocate for people served.
• Act as liaison/consultant to individual’s team.
• Attend all programmatic and interim meetings.
• Coordinate and attend weekly team meetings.
• Assure all data collection and daily documentation is completed.
• Follow all Adult Protective Services reporting guidelines by law relating to mandated reporting.
• Abide by Aya Living Inc. and State Laws regarding customer confidentiality.
• Assure that the human and civil rights of persons served are being respected at all times.
• Communicate with day program or employment services as necessary in a polite friendly manner.