Job Title: Senior Research Operations Manager

Location: Remote

Overview:

We are seeking a Senior Research Operations Manager to lead global research operations, focusing on CX insights. The role involves managing teams, optimizing processes, and integrating technologies like Qualtrics to drive efficiency and innovation.

Key Responsibilities:

• Oversee research operations using platforms like Qualtrics.
• Implement governance and optimize global processes.
• Lead onshore/offshore teams and vendor partnerships.
• Drive agile methodologies and operational improvements.
• Introduce new technologies to enhance research capabilities.

Qualifications:

• 12+ years in global research operations.
• Expertise in CX platforms (Qualtrics, Medallia).
• Strong leadership and agile management experience.
• Proven success in process optimization and team management.