Who will you be working with? In this role, you will be partnering with a Class 1 railroad to help them achieve full utilization of their Wabtec solutions.

How will you make a difference? In this role, you will be the primary interface between the customer and Wabtec Digital Services. You will be instrumental in developing and maintaining the relationship with the customer, resolving technical issues and helping the customer obtain the full value from their investment in Wabtec digital solutions.

What do we want to know about you?

Preferred: Bachelor's degree from an accredited university or college.

Required: 3-5 years of relevant experience, of which a minimum of 3 years of working directly with railroad customers.

Characteristics: Strong oral and written communication skills. Strong interpersonal and leadership skills. Demonstrated ability to analyze and resolve problems. Demonstrated ability to lead programs / projects. Ability to document, plan, market, and execute programs. Established project management skills. Willingness and ability to travel up to 20% of the time

Other:

• Prior project management experience with large-scale software/hardware projects and the ability to lead and motivate high potential technical project teams is preferred

What will your typical day look like?

Act as the single point of contact for customers to ensure timely and satisfactory resolution of concerns covering a wide variety of support services for the assigned region, product, or coverage area. Plan and implement projects at various customer work sites, including the activities of staff and subcontractors. Responsible for knowledge of assigned region, coverage area, or product lines. Understand their associated configuration installations, track system performance, and provide the most direct access to all appropriate internal functions to support the customer. Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area. Participates in discussions about the future of the service contract requiring interaction with other functions. Participate in the development of proposals for projects. Manage the contract budget and resources to ensure the resources are available to meet customer and performance requirements. Identify opportunities to expand the scope and increase the size of contract. Presents projects plans, moderates financial analysis, risks and makes recommendations to senior business leaders within technical space. Manages complex processes requiring involvement of many stakeholders internally and externally. Serve as the primary customer contact for the duration of the MSA, hold regular status meetings with the customer on program health and direction.

Relocation assistance may be provided if eligibility requirements are met.

Wabtec will only employ those who are legally authorized to work in the U.S. for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable) and fitness for duty test (as applicable).