Duties and Responsibilities

• Coordinates loan closings with title companies and real estate agencies. Ensures documents returned from applicable agencies are complete and accurate. Assists lender in clearing any post-closing documentation exceptions.

• Answers incoming telephone calls, resolves customer inquiries within prescribed authority, and when necessary, directs calls to the appropriate loan representative or department. Answers customer questions regarding loans and transactions. Initiates loan advances. Mails or emails applications, forms and/or information to members and prospective members.

• Serves as a point of contact for the commercial lender, including but not limited to preparation/composition of written correspondence and memos, as requested by the Commercial Lender. Types all documents needed for loan approvals and denials. 

• Obtains information related to the business loan origination process including but not limited to: preliminary title reports, customer identification verifications, UCC searches, insurance information, flood certificates and various other items. 

• Monitors cancelled insurance policies and initiates timely follow-up with appropriate parties.

• Gathers background information on loan applicants, researching any discrepancies.

• Prepares appropriate business loan disbursement entries (checks, deposits, wire transfers, etc.,), according to loan disbursement instructions provided by Commercial Lender.

• Processes loan payments and fees.

• In a timely manner, assembles and maintains loan documentation files to ensure proper order and accuracy of documents, verifying all documents have been property executed and recorded. Responsible for imaging and retaining original loan documentation.

• Assists members and employees with basic questions regarding commercial lending services.

• Processes loan maintenance information in computer system.

• Maintains working knowledge and compliance of Currency Bank policies and procedures, lending regulatory requirements, the Bank Secrecy Act, the U.S. Patriot Act, FACT Act and Truth in Lending and maintains the integrity of the Customer Identification Program.

• Prepares business loan documents using a document preparation system to ensure correct and complete documentation according to policy and approval conditions. Keeps up-to-date on the document preparation system training, changes, and information.

• Periodically answers questions for customers throughout the loan process. 

• Maintains the confidentiality of all information received during the course of business.

• Other duties as assigned.

Job Specifications

Professional, well-developed written and verbal communication skills necessary for conducting business and projecting a positive image as a representative for Currency Bank.

Proficient in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint) 5. Good organizational skills, attention to detail and ability to protect member privacy. 

Must possess the ability to work under minimal supervision.

Minimum Qualifications: High School diploma or equivalent, College Degree is preferred  

At least two years previous experience in Commercial Lending support role is required.