Contact Center’s Operating hours: Mon-Fri (onsite) 8AM-9PM, Saturday (WFH) 8AM-6PM, Sunday (WFH) 8AM-5PM

They will be assigned 5 shifts for a 40 hour work week, but need to be flexible with work hours.

Insight Global is seeking a Technical Support Representative to work onsite in Marietta, GA for a client within the payment services industry. This person will be responsible for a high volume of inbound calls supporting merchants and customers issues. This rep will be resolving issues related to hardware, software, and/or networking issues with terminal devices/POS systems. In this role, you will be responsible for patiently leading customers through resolving their technical issues, placing orders for new and replacement equipment, helping to resolve software issues, and taking ownership of client issues to ensure client satisfaction. This role is onsite 5 days a week and this team operates 7 days/week so flexibility with work schedule will be expected.

• 2+ years of experience in a high volume, fast-paced inbound call environment
• Experience with resolving technical issues virtually (hardware, software, networking, etc.)
• Customer service skills with clear and concise communication
• Experience with using telephone software and experience with Office Communications software (Teams, Slack, etc.)

Plusses:

• Fluent in Spanish is highly preferred
• Experience working with POS systems or terminal devices
• Experience in the financial or payment services industry

Compensation:

$20/HR

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.