About XBoat

XBoat is transforming rowing by creating the world's most advanced performance feedback and analysis tool for athletes and teams chasing high performance. To date, we’ve analyzed billions of data points for teams around the globe and supported multiple Olympians on their journey to the 2024 Paris Games. We are excited to be building a world-class team of sports technology experts and enthusiasts to shape the future of rowing!

The Opportunity

We are seeking a passionate individual to bring XBoat’s technology to the rowing community and ensure our customers find success from using our product. As an early team member, you will play a key role in shaping our product, culture and growth.

The Team

We are a group of rowers, entrepreneurs, engineers and technology enthusiasts. Our physical operations are located in Boston MA, and our team works both locally and around the world. We collaborate closely with a talented group of domestic and international vendors with decades of experience building world class technology for some of the world’s leading brands.

Key Responsibilities

• Customer Support & Success: Create and maintain strong customer relationships, from master scullers to olympic coaches, by delivering engaging product demos and presentations, facilitating customer onboarding, and providing outstanding virtual and field support.
• Community Engagement: Develop the XBoat community and brand by writing website content and articles, creating social media posts, communicating with our email lists, and facilitating customer conversations.
• Cross-functional Problem Solving: Collaborate with the team, our customers, and the rowing community to solve problems and uphold our commitments to quality and customer success.

Qualifications

• Rowing and Coaching Experience: Expertise in the sport of rowing, understanding of the principles of rowing performance, and comfort in the rowing environment.
• Communication Skills: Outstanding written, verbal and visual communication abilities. Comfort public speaking.
• Project Management: Demonstrated organizational and project management skills, with keen attention to detail and execution.
• Technical Savvy: A passion and knack for learning new tools and exploring applications of technology.
• Travel: Excitement to travel domestically and internationally to serve our customers in the field.

Our Values

• Excellence: We commit to delivering the highest quality in everything we do, recognizing that success requires persistent dedication.
• Teamwork: We know that we can only achieve our goals when we work together, and trust in our teammates.
• Passion: We bring enthusiasm for rowing, innovation, and customer experience to every aspect of our work.

How to Apply

Please send your resume and a cover letter to with the subject line “Customer Success Specialist.” We look forward to hearing from you!