Position: Claims Specialist (Property Damage)

Location: Allentown, PA (Hybrid Schedule)

6 Months contract with possibility of extension

We are seeking a damage claims specialist to handle customer property damage claims that may occur allegedly due to the operations or providing of electric service. Responsibility includes the accurate and timely processing of customers claims, while conforming to state regulations and the Companys tariff. This individual will oversee the process, from the time the claim is initially received through the final determination and notification to the claimant and claim settlement, if warranted. This individual will be responsible for ensuring proper documentation, maintaining tracking reports, as well as handling customer inquiries.

Core Responsibilities

• Assist in determining liability for damage claims
• Ensure compliance with state regulations and Company tariff
• Analyze claims to ensure losses to be paid are appropriate for event
• Process claims by accepting or rejecting claimants documentation
• Maintain tracking records of all accepted and denied claims
• Ensure confidentiality of claims decisions and rationale
• Provide quality customer service
• Handle escalated calls or route to appropriate work groups
• All other duties and projects as assigned

Experience

• Minimum three (3) year’s experience in Claims Handling
• Proficiency with all Microsoft Office products, specifically Word and Excel
• Strong verbal and written communication skills
• Problem-solving and conflict-resolution skills

Pay Range: $24 - $26 Hourly

The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work.