Must-haves

High School Diploma or GED equivalent

• 6 months+ customer service experience (call-center preferred).
• Basic computer skills with the ability to navigate between applications, including Microsoft Office
• Passion for working in a team and being collaborative, but able to work independently.
• Outstanding interpersonal skills, strong work ethic, and self-motivated, with excellent communication skills and able to speak authentically.
• Flexibility to work any shift. Current hours of operation are between the hours of 9:00AM to 5:30PM EST time M-F.

Day-to-Day

• Provide customer service to rental car customers by addressing general inquiries, receipts or payments pertaining to tolls and violations with a smile in your voice.
• Use tools and resources to reach a complete and accurate resolution.
• Ability to place clear and concise notes on customer accounts.
• Meet the performance goals established for efficiency, schedule adherence, quality, customer satisfaction and attendance.
• Other duties as assigned.