Description:

Our client has an immediate need for a Lead Site Reliability Engineer , who will be responsible for specializing in improving all aspects of reliability, acting as a conduit between infrastructure and application teams on support issues, and improving tools, automation, processes, and software.

Requirements:

• Bachelor’s degree in Engineering, Computer Science, or a related field
• 8+ years of experience
• Operational background, with Critical Incident Management skills,
• Experience with monitoring tools such as BigPanda, Dynatrace, and Truesight
• Continuous improvement mindset, always looking for opportunities to streamline, routinize, or automate
• Working knowledge across technology in the following support areas:
• Server: Administration and troubleshooting in Linux and Windows as well as patching and basic scripting skills (PowerShell, Bash)
• Converged Solutions: Experience in VCE/UCP (including VMWare versions 6 and above), platform and network connectivity, and patching – understanding of current threat analysis and remediation trends, alongside PowerShell and Linux scripting skills
• Storage: CIFS/NFS, Linux and Windows scripting, DPA reporting, Avamar and Data Domain administration, and solid understanding of Windows and Linux environments
• Middleware: Linux, Windows, WebSphere, Apache, IIS, WebLogic and Tomcat
• Mainframes: JCL, CICS SYSPLEX
• Networking: Strong understanding of the network protocols and OSI Model, as well as Network+ Certification
• Workflow and Knowledge Management: ServiceNow
• Collaboration Tools: Jira, and Confluence
• Process: Skilled and knowledgeable in ITSM; proficiency in operations analytics methodologies to drive performance improvement (e.g., Lean)
• Strong troubleshooting and problem-solving skills, with the ability to analyze and resolve complex technical issues
• Experience with ITIL fundamentals
• Familiarity with Problem Management, Change Management, Release Management, Event Management, and Incident Management
• Adaptability to prioritize criticality to incoming incidents; high volume environment
• Capable of balancing multiple projects
• Ability to quickly learn and adapt to testing and support requirements for non-production work, including creating documentation for new processes and procedures
• Strong troubleshooting and problem-solving skills, with the ability to analyze and resolve complex technical issues
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels
• Insatiable curiosity about how technologies work and how technologies interface in complex, large-scale environments

Responsibilities:

• Monitoring systems and infrastructure to maintain operational and performance levels
• Rotational on-call responsibilities
• Working closely with other SRC professionals/engineers when issues arise, collaborating on troubleshooting, and providing consultation/resolution with events/incidents
• Anticipating potential problems before they become impacting and collaborate to determine solutions
• Gathering and analyzing metrics from tools and system/application logs to assist in performance tuning, fault finding, and resolution
• Creating sustainable systems and services through automation, process enhancement, tools, and noise reduction
• Building automation to manage the SRC operations and eliminate/minimize manual functions and toil
• Collaborating with Application/Infrastructure support engineers and operations teams
• Engaging in post-incident reviews for improvements and determining the cause to prevent recurrence

Why Work for ConsultUSA:

• ConsultUSA offers competitive salaries, major medical (PPO or HDHP w/ HSA), dental, and vision insurance plans, and 401k plan with immediate eligibility for both salary and hourly employees
• ConsultUSA hosts several outings and events, holiday and summer parties, and volunteer opportunities throughout the year for employees
• We will work with you to obtain training for in-demand technologies and prepare you for industry-recognized certification exams
• ConsultUSA offers Business Analysis and Project Management training through our Project Management Institute (PMI)® award-winning sister company, PMCentersUSA

How to Apply:

To submit your application, please click the “Apply Now” button located at the top and bottom of the page.

ConsultUSA is committed to providing equal employment opportunities (EEO) to all qualified employees and applicants for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, age, disability, genetic information, marital status, pregnancy, ancestry, or status as a covered veteran as well as any other prohibited criteria under any applicable federal, state, and local laws applicable to ConsultUSA.

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