Request Management for SaaS Products:

• Receive and review partner requests related to SaaS product access and provisioning.
• Ensure all requests comply with internal processes and guidelines.
• Manage access provisioning for partners across SaaS applications.

Ticket Management:

• Handle a case load of 40–50 tickets at any given time using Jira or similar ticketing systems.
• Ensure timely and accurate completion of requests to meet SLAs.
• Track and resolve tickets related to sandbox environments and partner access.

Sandbox Provisioning and Support:

• Set up and maintain sandbox environments for SaaS product use by partners.
• Provide support to partners by troubleshooting and resolving issues related to sandbox provisioning and access.