Role & Responsibilities:

Implement strategies and systems improvements to support business operations. Utilize data to identify opportunities to enhance efficiencies, foster collaboration, and problem-solve issues. Assess root causes and solutions for issues that arise. Lead performance improvement implementations. Partner with internal teams and external partners to define implementation requirements and timelines. Ensure operational readiness for all implementations, technology, and process changes. Identify opportunities to improve operations by analyzing data, listening to customer calls, interviewing staff, and observing workflows. Document processes and process flows. Drive the development and enhancement of reporting metrics.

Skills Required:

• Managed the banking operations
• Reg E disputes and recovery operations

Education & Experience:

• Bachelor's degree preferred
• 3 - 10 Years of experience