Your Role: Training Coordinator

Location: Troy, MI - Onsite

Qualifications

• Any Graduate (3-4 years course)
• 5+ years of experience in mentoring, coaching and training
• Proficiency in automotive hardware and software systems with its functionality is preferred
• Experience in working and managing communications, with multiple cross-functional teams/stakeholders

Job Description

• As a Training coordinator, you will be primarily responsible for Training the L1 agents and overseeing training requirements.
• Monitor Software Support Hotline related dashboards
• Participate in monthly calibration sessions, peer reviews, team meetings, coaching and training sessions
• Achieve all customer handling/resolution objectives and metrics while seeking opportunities to improve efficiency.
• Train Level 1 PreAssessment Agents based on client’s training material
• Oversight of training Needs for additional development of Training requirements
• Lead Teaming sessions
• Conduct 1:1 training when needed with individual Level 1 agents