Boss JCB is a fast-growing JCB dealer with a strong commitment to be the best service department in the area. Come grow with us!

Purpose:

Manages parts operations within the dealership to deliver on our promise to consistently exceeding expectations of external and internal customers while maximizing return on investment through parts sales, inventory control, and expense control. Enhances parts department processes. Attracts, retains, and effectively engages department team members.

Responsibilities:

• Communicates, develops, teaches and monitors effective Parts Department processes to ensure internal and external customer service
• Promotes parts and attachments in conjunction with all store locations
• Creates annual Parts Department goals and budgets with the organization’s financial and operational objectives
• Develops and executes Parts Department marketing plan and monitors monthly to ensure achievement of departmental goals
• Maintains an effective and accurate parts inventory that includes an annual physical inventory and proper processes that allow an accurate inventory during the year
• Submits all parts warranty and return claims within the guidelines set by Boss JCB
• Maximizes use of all discount programs to achieve management stock order goals
• Ensures all department tools, equipment and vehicles are managed effectively
• Manages recruiting, staffing and employee development activities for employees reporting to this position
• Be self-motivated and energetic, paying close attention to the detail

Experience, Education, Skills and Knowledge:

• 5+ years’ experience in Parts Department operations
• Experience leading others
• Ability to use standard desktop load applications such as Microsoft Office and internet functions
• Ability to write and speak effectively to individuals and groups
• Basic understanding of financial principles relative to Parts Department operations
• Ability to analyze and interpret internal reports
• Ability to work extended hours and weekends
• Excellent customer service skills & passionate about PARTS
• Experience connecting with customers & building relationships
• Bi-lingual is a plus
• High School Diploma or equivalent experience

Competitive pay and benefits. Health Insurance, 401K matching (after one year), Vacation, Life Insurance policy and closed major holidays. Business hours 7:30AM to 5:00PM Monday thru Friday. We are an equal employment opportunity employer functioning under an affirmative action plan.