CSC Generation Enterprise (CSC) is an AI-enabled multi-brand platform that acquires and transforms retailers into profitable, digital-first, consumer-centric businesses. CSC's retail platform is purpose built around its core M&A strategy and drives alpha by encoding revenue growth, unit margin management, and other expert-level retail practices into automation and AI. CSC owns and operates more than 10 retail, eCommerce, and wholesale brands, including Sur La Table, Backcountry, and One Kings Lane.

Backcountry is seeking a highly motivated and experienced Store Manager to lead our retail team of Gearheads to connect customers to their pursuits outside and support their gear-related needs. As the Store Manager, you will be responsible for overseeing the day-to-day operations of our physical store, ensuring the highest level of customer service, sales productivity, merchandising decisions, inventory integrity and store profitability. You will also be responsible for extending Backcountry’s culture, core values and operating principles into your workplace, maintaining a positive and enthusiastic work environment.

This position will report to the Head of Stores.

What you get to do every day:

• Manage all aspects of store operations; sales, customer service, inventory, scheduling and payroll, events, partnerships, and visual merchandising
• Monitor store performance metrics, develop action plans and execute to delivery Budget goals across selling and profitability
• Recruit and train a staff of Gearhead product experts, capable of speaking to technical goods and supporting our customer's outdoor activities and needs
• Maintain elevated standards of customer experience and selling productivity; fitting rooms, footwear, technical hardgoods, and general zoning
• Build loyalty and satisfaction with customers through positive interactions, relationship-building activities, and prompt resolution of any issue
• Identify local marketing opportunities to further engagement in the community
• Manage inventory levels, maintain healthy shrink %, promote placement to key items, and identify gaps in product mix and collaborate to achieve a productive assortment strategy
• Maintain a positive and enthusiastic work environment, promoting teamwork, collaboration, and open communication
• Develop and maintain strong relationships with vendors, carriers, landlords, and other key stakeholders
• Collaborate with our online store team to ensure consistency across all sales channels and provide seamless customer experiences

What you bring to the role:

• 5+ years of experience in retail leadership, preferably in an outdoor retail or e-commerce company
• Proven track record of achieving sales targets and maximizing profitability
• Strong leadership, communication, and interpersonal skills
• Excellent organizational and time-management skills
• Ability to prioritize tasks, remain flexible and adapt quickly
• Proficient in Microsoft Office, point-of-sale (POS) systems and Scheduling tools
• Passion for the outdoors and outdoor products

$95,000 - $105,000 a year

CSC Generation family of brands provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, provincial, state or local laws.

CSC Generation family of brands is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, please contact .