Title : Help Desk Technician

Duration : 6 month contract to hire

Location : 5 days per week onsite in Camden, NJ

Desired Skills & Experience

• 1+ years of experience as a Service Desk, Help Desk, IT Technician, or the equivalent education, certifications, and background within level 1 support and triage
• Excellent face to face customer service and communication skills
• Experience or exposure utilizing an enterprise level ticketing system, troubleshooting hardware and software, Active Directory, end user verification, and Security system access controls
• Ability to be onsite in Camden, New Jersey

Job Description:

A client of Insight Global is looking to hire a Service Desk Technician to join their Integrated Operations Center. This team specializes in level 1 and some level 2 triage and is the first level of escalation for all IT issues. The right candidate will be looking to learn, excel, and grow on this team with excellent communication and customer service skills coupled with an understanding of the importance of service desk's role in the organization. The role will entail being onsite 5 days a week to start. Hybrid schedules are possible after the training period and performance.

Compensation:

$18-21/hour

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.