Optomi, in partnership with our Telecommunications client, are looking for an experienced NOC technician to join their team on a contract to hire opportunity.

This role is 100% remote

Shifts could vary, 2nd and 3rd shift included.

Pay rate: $25/hr W2

Job Overview: As an Operations Technician in the Broadband Network Operations Center (NOC), you will be responsible for monitoring and maintaining the broadband network infrastructure. This includes troubleshooting, opening/closing trouble tickets, and collaborating with field operations, technical support, and other teams to resolve issues with network equipment and facilities. You will be familiar with equipment-specific maintenance procedures, assist field operations with card swaps, and aid in restoring equipment functionality.

A solid understanding of Broadband/DSLAM network topology is required, and knowledge of Ethernet routers and switches is a plus. The ideal candidate will follow established Methods of Procedure (MOPs), anticipate potential issues, and proactively address them. You should also have a basic understanding of telecom network structure and repair procedures.

The position involves working in a 24x7 environment, with occasional extended hours, weekends, and holidays, and requires strong communication with internal teams, other centers, off-net providers, and customers.

Key Responsibilities:

• Monitor and promptly respond to alarms and customer inquiries with high efficiency.
• Document network failures and maintenance activities clearly and accurately.
• Gather factual data to help management and vendors understand issues and prevent recurrence.
• Diagnose, sectionalize, isolate, and resolve technical problems.
• Manage and correlate multiple trouble tickets simultaneously.
• Communicate effectively with internal customers and other teams during repair situations.
• Provide Tier 1 support for supported platforms.
• Collaborate with various Tier repair teams and escalate issues as needed.
• Follow up and close out assigned trouble tickets.
• Work in a 24x7 NOC environment, with flexibility to work evenings, nights, weekends, and holidays as required.

Required:

• Knowledge and experience with Broadband/DSLAM network systems and configurations.
• Basic understanding of Ethernet routers, switches, and ATM network equipment is a plus.
• Familiarity with Element Management Systems (EMS), Operational Support Systems (OSS), network inventory, alarming, provisioning, and other related systems.
• Strong interpersonal communication skills, with the ability to interact effectively with all levels of personnel.
• Proficient in oral and written communication, including using Microsoft Office tools.

Bonus Qualifications:

• Industry certifications (Technical or Business Management).
• Awards or recognition for operational excellence or customer service.
• Experience as a technical support analyst or specialist.
• Previous experience in a Network Operations Center (NOC).

This position offers a dynamic and rewarding opportunity to contribute to the smooth operation of a critical broadband network while providing the chance to grow within a fast-paced, 24/7 environment.