Release Manager / Delivery & Operational Intelligence Analyst

About the Role

The Release Manager / Delivery & Operational Intelligence Analyst will play a key role in driving procedural excellence and business innovation within a dynamic and fast-paced Product & Data Engineering team. This team is responsible for the end-to-end development of world-class consumer-facing products, including streaming platforms, mobile applications, and digital experiences across multiple brands.

Reporting to the Manager of Delivery & Operational Intelligence, you will work closely with leaders to create and execute annual release forecasting plans, introduce engineering-driven problem-solving sessions, and drive data-driven insights to enhance the health and efficiency of technology services globally.

This role requires a strategic thinker with advanced analytical, communication, and project management skills, coupled with a resourceful, customer-service-oriented mindset.

Key Responsibilities

• Strategic Planning:
• Collaborate with Product & Technical Directors to forecast annual release plans, standardize workflows, and ensure deliverables align with strategic objectives across web, mobile, and major app platforms.
• Agile Facilitation:
• Implement agile methodologies and lead engineering-driven problem-solving sessions to foster creativity and innovation.
• Data Analysis & Intelligence:
• Provide procedural, data-driven solutions to monitor the health of services, deployments, and releases.
• Conduct tactical and ad-hoc analysis across various business units to inform strategic decisions.
• Team Development:
• Mentor team members to ensure delivery quality and technical excellence.
• Develop and manage onboarding practices and internal training sessions to enrich skill sets across the team.
• Cross-Team Collaboration:
• Partner with engineering teams to build innovative systems that improve deliverable efficiency.
• Cultural Initiatives:
• Organize team-building events to foster a strong sense of community and collaboration.

Basic Qualifications

• Minimum 3+ years of IT experience in relevant roles.
• Experience in mobile release management and familiarity with platforms such as iOS, Android, App Store, and Play Store.
• Strong organizational and project management skills, with the ability to balance short- and long-term work streams effectively.
• Exceptional communication skills, with the ability to engage stakeholders at all levels of the organization.
• Proven expertise in agile software development methodologies.
• Demonstrated experience leading teams or mentoring others.
• Ability to synthesize data from multiple sources to develop actionable insights and recommendations.
• Creative problem-solving skills with a focus on driving innovation.

Preferred Qualifications

• Familiarity with Airtable for workflow management.
• Experience in Automation and DevOps, including scripting with Jenkins, Ansible, and Python, and managing code repositories.
• Expertise in integrating Airtable for workflow optimization.