We are looking for an exceptional self starter to join the Ondesk team as an office Helpdesk Support agent. This person will aid in the administration and management of our office’s desktop systems. We are looking for a dependable, motivated individual who is eager to learn and be part of a global team. This is a great opportunity that offers the right candidate a wealth of experience in various aspects of IT support for a financial services company.

Duties & Qualifications :

• 1-4 years of experience in Desktop support
• Proficiency with Windows and Mac operating systems.
• Deep knowledge and experience in installation and support of both Office and Mac applications
• Physical installation of equipment in office at times
• Basic understanding of cybersecurity best practices.
• Experience with server hardware, Knowledge of networking principles, VPNs, and remote support tools.
• General help desk support such as setting email accounts, password resets, and supporting moves, adds and changes of internal employees
• Being positive, proactive and available to support team for all IT needs
• Microsoft certification a plus, but not required