Who We Are

Coast to Coast Logistics is a leading logistics and freight brokerage company dedicated to streamlining the transportation process for businesses across North America. We pride ourselves on offering innovative logistics solutions, exceptional customer service, and a collaborative team environment. With a commitment to excellence, we help our clients move goods efficiently, ensuring reliability and satisfaction every step of the way. Our mission is to drive success for our clients and partners by delivering top-tier logistics solutions.

About the Role

As a Drayage Operations Executive , you will play a critical role in ensuring operational excellence while supporting both internal and external customers. Your responsibilities will include managing the tracking and tracing of client shipments, scheduling delivery and pickup appointments, and leading communication to ensure on-time arrivals and departures. At the core of this role is delivering exceptional customer service, ensuring the satisfaction of both carriers and customers.

Responsibilities

• Deliver outstanding customer and carrier follow-up to maintain strong relationships.
• Manage incoming calls and provide efficient, professional support.
• Track and trace shipments to monitor progress and ensure on-time delivery.
• Schedule, prioritize, and arrange pickups to align with client requirements.
• Manage and promptly fulfill customer and carrier requests.
• Provide real-time shipment updates and audit load information for accuracy.
• Schedule delivery and pickup appointments with precision and attention to detail.
• Maintain and track updates on transaction details in compliance with standard operating procedures (SOPs).

Who You Are

We are looking for highly motivated and organized individuals who thrive in a fast-paced, customer-focused environment.

Minimum Requirements:

• Exceptional communication and problem-solving skills.
• A proactive and detail-oriented approach to managing multiple tasks.
• Strong organizational skills and ability to prioritize effectively.
• A proven track record of delivering excellent customer service.

Preferred Qualifications:

• Previous experience in logistics, operations, or customer service.
• Familiarity with shipment tracking systems or standard logistics software.
• Bachelor’s degree in logistics, business, or a related field.

Work Environment

This role requires in-office participation four (4) days per week at our Deerfield office. We believe in fostering collaboration and building a positive team environment, which comes from working together in person while maintaining flexibility for our team members.

Pay and Benefits

We offer a competitive compensation package, including:

• Base salary plus performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Generous paid time off and holidays.
• Professional development and training opportunities.
• A supportive and dynamic work environment that values growth and innovation.

Join us at Coast to Coast Logistics and help drive success in the logistics industry! Apply today to become part of our team.